Terms and conditions

TRIAL CLASS:
  • The trial class will last 20 minutes. It is totally free and does not oblige the student to hire lessons if s/he does not want to.
  • The trial class is not compulsory.

PAYMENTS:

  • Payments will be made via Paypal: Paypal is a 100% secure payment method, the client does not need to have a Paypal account to make payments.
  • Full payment of classes will always be made in advance of classes commencing. Once the payment is received, the student will receive an email confirming that s/he has paid for his/her course.

LESSONS:
  • Lessons will last 55 minutes.
  • In the DELE preparation classes, oral practice sessions will last 40 minutes.

EXPIRATION AND CANCELLATION OF CLASSES:

  • Classes or packages of hours have an expiration of 6 months from their purchase: after that time, if the lessons have not been completed, the amount paid will not be refunded.
  • Classes can be changed day / time or cancelled within a minimum of 24 hours notice. In case of less than 24 hours notice, the lesson fee will not be refunded. You must notify ana.alvarez@campusele.com by e-mail to make any changes.
  • In case of technical problems, the class will be rescheduled.

Cancellations or rescheduling of the classes in a group or in a couple:

  • Only one class in a group or in a couple can be cancelled and reprogrammed (giving 24 hours notice in advance) and only in the case that ALL students of the group or couple agree to change a specific class. Only 2 classes per month can be changed.
  • If a student cannot attend a session in a group or in a couple, this will be charged, since the lesson will be imparted to the rest of his/her classmates or partner.

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